Returns & Exchanges

At Shop Broken Bow Western Goods, we want you to love your western wear, but if a piece doesn't fit your stride, we offer returns within 30 days of delivery for a full refund or exchange. Items must be in their original, unworn condition with all tags attached to be eligible for processing.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email.

• 3.
  Pack Your Gear

  Securely package your items in the original shipping box or a similar mailer, ensuring all original tags are included.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; once we receive and inspect your return, your refund will be processed within 5-7 business days.