Frequently Asked Questions
Everything you need to know about shopping with Shop Broken Bow Western Goods.
How long will it take for my order to ship?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy for western apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that custom-shaped hats and worn boots are final sale.
How do I ensure I am ordering the right boot size?
Western boots often fit differently than standard sneakers. We recommend checking our specific size guide on each product page or ordering a half-size down for leather boots that will stretch over time.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to our international western community soon.
Are your leather goods authentic?
Yes, we pride ourselves on quality. All our boots, belts, and accessories are crafted from 100% genuine leather and sourced from reputable western manufacturers.
Can I exchange an item for a different size?
Absolutely. If your gear doesn't fit perfectly, you can initiate an exchange through our online portal within 14 days of delivery for a different size at no extra shipping cost.